Privacy Policy

The MSE Charity is committed to safeguarding the privacy of our grant applicants and website visitors. Information from applicants is treated in compliance with the provisions of the Data Protection Act 1998. We are working towards being compliant with the EU General Data Protection Regulation 2018 (GDPR). As a grant-making charity, applicants voluntarily provide information in order to facilitate and monitor the effectiveness of our grant-making. Such activities may involve the publication on our website of lists of grant holders and their feedback.  By submitting information to us, grant applicants consent to our collection and use of it, as set out in this Privacy Policy.

What information do we collect and how is it used?

The MSE Charity may collect, store and use the following kinds of personal data:

(a) information that you provide to us when submitting a grant application.

(b) any other information that you choose to send to us.

(c) we may use your personal information to respond to enquiries submitted by email or in writing to process and communicate about grant applications.

Google Analytics

We use Google Analytics (GA) to track site user interaction by means of cookies which are stored on users' devices. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor. 

Please review the following information Google Analytics Privacy Policy.

Google has developed a browser add-on to allow users to opt-out of Google Analytics across all websites which use this popular analytics product. 



This website uses cookies. A cookie is a small text file stored in your computer containing text data. We use cookies for certain functions to improve the usability of the website. We may use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to keep track of you whilst you navigate the website.  We will use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser.  Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.  Most web browsers allow some control of most cookies through the browser settings. For more information about cookies and instructions on how to adjust your browser settings to restrict or disable cookies, please see or



We may disclose information about you to any of our employees insofar as reasonably necessary for the purposes as set out in this Privacy Policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law.

(b) in connection with any legal proceedings or prospective legal proceedings.

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

(d) with an Accounting firm outside of The MSE Charity in order to facilitate grant payments to successful grant applicants. 

Except as provided in this Privacy Policy, we will not provide your information to third parties without your express consent.

Security of your data 

The MSE Charity is committed to ensuring the security of your information. We have put in place appropriate physical and electronic procedures to secure the information we collect on our website and through our third party data processors Google (website tracking) and Survey Monkey in collecting grant applications data. Both these third parties have been carefully chosen and comply with the legislation mentioned above. Both Google and Survey Monkey are based in the USA and are EU-U.S Privacy Shield compliant.

Survey Monkey (Privacy Policy)

The charity’s IT equipment is password protected and is safely stored. The server, network and local workstations are protected against viruses and malware using industry best practice standard software. Data is backed up regularly and routinely using Google Drive cloud services, and to an external hard drive. 

GAP members’ access grant application data through a securely shared Google Drive folders.  All GAP members are trained annually on the MSE Charity’s procedures on securely handling, managing and processing the data they have access to. All paper copies of applications are to be destroyed following each GAP meeting; electronic copies only need to be kept by the Operations Manager. 

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your information.

We do not guarantee that any email sent to us will be received or that the contents will remain private during transmission. If you are concerned about this please consider other means of communication. You are responsible for ensuring any electronic message or information you send to us is free from any virus or defect that may harm our systems in any way.

Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy amendments

We may update this Privacy Policy from time-to-time by posting a new version on our website. We may also notify current grant holders of changes to our privacy policy by email. 


Your rights to personal information

Under data protection legislation you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. You may instruct us to provide you with any personal information we hold about you.  This is known as a Subject Access Request. Provision of such information may be subject to the payment of a fee (currently fixed at £10).

At our discretion, we may charge £10 for information requests and require you to prove your identity with two pieces of approved identification. We will use reasonable efforts to supply, correct or delete personal information about you on our files. The MSE Charity is registered with the Information Commissioner as a Data Controller, Registration Number Z1348547.

Third party websites

The website contains links to other websites which are outside our control and are not covered by this Privacy Policy. We are not responsible for the privacy policies or practices of third party websites.


If you have any questions about this Privacy Policy, or our treatment of your personal data please contact the Operations Manager via email, or in writing at the Correspondence Address 38 Elm Grove Lane, Norwich, NR3 3LF.